Make some observations about co-workers in action. Your first option is to study employees where you work. If you are not presently employed, conduct this activity by spending a half hour or so at a local mall, pharmacy, fast-food restaurant, etc., where you can observe people at work, especially as they deal with the public. Pay special attention to how both emotions and personality impact work within organizations.
Answer the following questions as you observe.
Should be 2-3 pages. Be sure to use proper spelling, punctuation, and grammar and cite your sources per APA.
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