In this project, you will demonstrate your mastery of the following competency:
You are a corrections officer in the local county jail, and you have just dealt with a potentially volatile situation: someone bringing contraband into the jail. You have to use your understanding of communications to identify the potential problem, de-escalate Project One Scenario in the Project One Scenario, and then report back to your supervisor on how you communicated during this situation.
For this project, you will use the provided scenario to create a communication debrief for your supervisor. You will need to include each of the following in your debrief:
Identify the verbal communication strategies you used in this situation. Specifically, answer the following questions:
Identify the nonverbal communication strategies you used in this situation. Specifically, answer the following questions:
Explain why it was important to adjust your communication style and approach. Specifically, answer the following questions:
Describe how effective crisis communication techniques helped in this situation. Specifically, answer the following questions:
To complete this project, you must submit the following:
The following resource(s) may help support your work on the project:
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