Led 514 | Operations Management homework help


Johari window

In MGT501, you were introduced to the Johari window as a tool for increasing awareness of how one is perceived by others and to improve communication. This case is designed to enlarge your “open” area and reduce your “blind” area, so you can be more effective as a coach. At the same time, you will learn to use coaching techniques as a way to correct problem behaviors (“blind area”) and help coachees realize they have untapped potential and open the possibility for growth through unused capacities (their “hidden” areas”).

Read: Johari Window (n.d.) Crowe Associates LTD. Retrieved from http://www.crowe-associates.co.uk/coaching-and-mentoring-skills/johari-window-as-a-coaching-tool/

The structure of the Live Case

Each module will follow this cycle: Plan, execute, report

  • Before the coaching session, write up a plan using course readings or additional research as a resource (1-2 pages)
  • Then meet with the coachee and use your plan as a guide for the session
  • The bulk of the report is on how it went: successes and failures. What would you do differently next time? (3 to 5 pages)




What are your goals for the session?

What actions do you plan?

How will you know if you are successful?
  (1-2 pages

Meet with coachee (45-50 minutes).

Report on the session. Provide a  narrative descriptive summary of the conversation as it occurred (1 or 2   paragraphs).

How do you feel the session went?

Analyze the process and outcomes of  your coaching.

What new knowledge did you gain?

What would you do differently next  time?


The first step in the coaching process is to build rapport with the person you are coaching. This is where you establish a trusting relationship by demonstrating your credibility, helpfulness, and honesty. To build genuine rapport, you must believe in the potential of the person you are coaching—this cannot be faked.

Some excellent methods for building rapport can be found in the following readings:

Remember: Shared success is the key to great coaching!

Shared success means that the outcome works for both the individual and the organization, because it meets both individual and organizational needs. Coaching is a tool where we are able to create that connection between the person and the organization.

Turn in your final 4- to 6-page paper to the appropriate dropbox by the due date.

  1. After reading the background materials for this module and doing additional research if needed, prepare your pre-coaching plan for a 45- to 50-minute session. Remember that your focus for this case is on the process of building rapport with the coachee.
  • What are your goals for this session? How will you know if you are successful?
  • What skills will you use?
  • How will you go about doing this?
  • What questions will you ask? 
  1. Conduct your coaching session (45 to 50 minutes).
  2. Write up your post-coaching reflection.
  • Report the facts of the coaching session.
  • What went well and what did not?
  • What did you learn about coaching from this session?
  • What would you do differently next time?


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