What is the primary reason you would write “united states” in capital

Question 1 5 / 5 points

What is the primary reason you would write “United States” in capital letters at the bottom of a business letter’s inside address?

Question options:

To specify the country of origin in a letter to a foreign country

To clarify the source of the sender’s letter when addressing domestic recipients who don’t speak English

To indicate the sender’s patriotism regardless of the location of the recipient

To indicate to a domestic or foreign recipient that the letter is official and of great importance

Question 2 5 / 5 points

Along with an address, a phone number, and an e-mail address, a résumé should include all of the following except for

Question options:


family background.


computer skills.

Question 3 5 / 5 points

In a _______ format, the date line and the signature block are centered.

Question options:

standard block

irregular block

modified block


Question 4 5 / 5 points

In a properly formatted memo, the sender should

Question options:

always use a complimentary close.

sign the memo in the ordinary manner.

not use an opening salutation.

normally use a modified block format.

Question 5 5 / 5 points

Ideally, the subject line of an e-mail

Question options:

should provide the subject of the e-mail in all caps.

should provide the name of the sender and his or her title.

includes the sender’s name in lowercase, followed by a salutation.

provides the sender’s name and the subject of the e-mail.

Question 6 5 / 5 points

Among general tips for business writing, we’re told that we shouldn’t “patronize.” Which statement best illustrates that term?

Question options:

Johnson distributes information to his employees on a need-to-know basis.

Supervisor Lowell asks employees for their input on proposed company projects.

Vice President Frasier talks to his subordinates as if they’re ignorant children.

H. C. Smith makes it a point never to talk down to his employees.

Question 7 5 / 5 points

Susan Squire of the customer service department receives a complaint letter from a customer. Ms. Squire waits a week before responding with a letter that fails to directly address the specifics of the complaint and, instead, promises that the complaint will be investigated at some point in the near future. Ms. Squire’s letter illustrates a _______ complaint response letter.

Question options:





Question 8 5 / 5 points

Every so often, Corey Schell, CEO of Schell Enterprises, sends out letters of appreciation to suppliers who have a long history with his company. Which kind of letter will he be sending to his suppliers?

Question options:





Question 9 5 / 5 points

For business letters, the most conservative and commonly used font is

Question options:


Times New Roman.



Question 10 5 / 5 points

What is the most important reason for initialing a memo?

Question options:

To indicate that you, the memo author, are who you say you are

To add a human touch to the message

To indicate that you’ve read and approved the memo

To lend credibility to the memo’s message

Question 11 5 / 5 points

An RFP is a

Question options:

promotional letter.

response to a complaint letter.

cover letter.

request for information.

Question 12 5 / 5 points

Which closing is correct and appropriate in a modern-day business letter?

Question options:

Truly yours,

Most sincerely,

Sincerely yours,

Most Sincerely:

Question 13 5 / 5 points

Regarding e-mail messages, which statement is true?

Question options:

If you don’t know a recipient, send only short attached files.

Respond to all e-mail business messages within 24 hours.

Transmit passwords and usernames only to people you know well.

Don’t send attachments to a recipient you don’t know.

Question 14 5 / 5 points

In a letter written from Wisconsin to either Alaska or Hawaii, the inside address will be

Question options:

flush-right and follow the U.S. Postal Service format.

flush-left and follow the U.S. Postal Service format.

flush-right and follow the International Postal Service format.

flush-right and follow the International Postal Service format.

Question 15 5 / 5 points

The word “memorandum” comes from the Latin memorandus, which means

Question options:

to greet.

to remember.

to record.

in regard to.

Question 16 5 / 5 points

The salutation of a business letter

Question options:

should be followed by a comma.

must not specify an unknown recipient.

should be followed by a colon.

must always avoid using the first name of a known recipient.

Question 17 5 / 5 points

Regarding business letters, which statement is true?

Question options:

Most business letters are written on blank stationery.

A business letter written on blank stationery must begin with the sender’s address, followed by the date.

When a business letter is written on letterhead stationery, the sender’s organizational position will appear in the signature block.

A business letter written on blank stationery must begin with the recipient’s address, followed by the date.

Question 18 5 / 5 points

The complaint response letter in Figure 5, from Greenleaf Lawn service, would be classified as

Question options:



active negative.


Question 19 5 / 5 points

Following the centered word “MEMORANDUM” at the top of a memo, what is the preferred order for specifying the date, sender, recipient, and subject of a memo?

Question options:

From, To, Date, Subject

Date, To, From, Subject

Subject, Date, To, From

To, From, Date, Subject

Question 20 5 / 5 points

Logically, although not formally, the opposite of a B2B business letter is a/an _______ letter.

Question options:





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