A group of employees in american game technology inc., a manufacturer

1. Question : (TCO 5) A group of employees in American Game Technology Inc., a manufacturer of gaming machines, got together to arrange a paper recycling drive in the office. Though they came from different departments, they shared a common belief in environmentalism, and often discussed issues related to environmental conservation. This is an example of _____.


informal organization


work specialization

emotional contagion

Question 2. Question : (TCO 5) Which of the following does an organization chart do?

Depicts the attrition rate in the organization

Depicts the costs incurred by the organization

Shows lines of authority in the organization

Shows the performance of the organization

Shows the growth curve of employees

Question 3. Question : (TCO 5) _____ is defined as a pathway for the flow of authority from one management level to the next.

Span of management

Span of control


Network structure

Chain of command

Question 4. Question : (TCO 5) Ace Inc., an American multinational computer software company, has a large number of hierarchical levels. Each manager is responsible for a few employees and maintains a tight control on them. At Ace Inc., the time taken to make decisions is very high, as each decision needs to go through numerous management layers. Which of the following statements is true about the organizational structure of Ace Inc.?

Ace Inc. has a narrow span of management.

Ace Inc. is a flat organization.

Ace Inc. lacks work specialization.

Ace Inc. is a decentralized organization.

Ace Inc. encourages employees to form self-managed teams.

Question 5. Question : (TCO 5) Kelly, who had recently joined an organization, participates in all corporate events because she wants to be accepted as a friend by her coworkers. According to David McClelland’s three-needs theory, this desire is known as _____.

need for power

need for achievement

need for self-esteem

need for affiliation

need for security

Question 6. Question : (TCO 5) Which of the following is a drawback of David McClelland’s three-needs theory?

It explains motivation in limited contexts.

It has limited practicality in terms of identifying needs.

It is criticized because of the methodology used in the original research.

Subsequent research was unable to validate the model.

It is illogical.

Question 7. Question : (TCO 5) Belief in your ability to complete a task is known as _____.






Question 8. Question : (TCO 5) _____ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.

Goal-setting theory

Equity theory

Herzberg’s two-factor theory

David McClelland’s three-needs theory

Expectancy theory

Question 9. Question : (TCO 5) _____ refers to a motivational approach in which managers and employees work together to structure personal goals and objectives for every individual, department, and project to mesh with the organization’s goals.

Scientific management

Theory X-oriented management

Management by objectives

Theory Y-oriented management


Question 10. Question : (TCO 5) K.M. Retailers, an international consumer products retail chain, gives preference to women and minority-owned suppliers and subcontractors. The firm hires a large number of employees from ethnic minorities and the human resource department keeps the interests of these groups in mind while framing company policies. In this example, K.M. Retailers uses which of the following strategies?

Job enrichment

Ethnocentric policies



Diversity initiatives

Question 11. Question : (TCO 5) Harmony House, a software development firm, had recently hired a large number of software developers to work on several new projects. Colleen, the manager of the human resource department, wanted to assess the effectiveness of the recruitment team. She used a combination of criteria, including the percentage of qualifications met, and subjective assessment by managers to measure how closely newly-hired employees met the company’s needs. Colleen is most likely to be using which of the following tools?

Quality of hire

Employee satisfaction

Utilization percent

Job enrichment


Question 12. Question : (TCO 6) _____ refers to the efficiency with which an organization can convert inputs to outputs.





System value

Question 13. Question : (TCO 6) _____ refers to the creation of a unique good or service for each customer.

Mass production

Batch production

Customized production

Mass customization

Standard production

Question 14. Question : (TCO 6) Jass Glass Studio has been hired to make a church window. A church hires the company to make ten windows based on a design provided by the church. This is an example of _____.

mass production

batch production

customized production

mass customization

standard production

Question 15. Question : (TCO 6) Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____.

mass customization

mass production

customized production

mass manufacturing




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