Operations is a broad topic from producing the right products cost effectively, all the way to “handing” or delivering the product to the customer. Companies have dozens of written operations policies in many different areas from supplier selection, quality control, customer service, customer handling or returns, legal hiring practices, safety and many, many more operations topics.
It doesn’t matter how wonderful your product or service is if the business operations are not efficient, effective, legal, and ethical. In this week’s textbook reading, you’ll read about the tremendous amount of effort that goes into operations planning management and planning.
Strategic planning begins with determining a need, a production schedule, supply chain management and then creating and delivering what was promised in a way that creates repeat business from the same customers. Capacity planning and inventory control are all key components of operations. Company’s select reputable vendors and suppliers, develop customer service policies and conduct sales and customer service training.
Read the module content about operations policies. Review the examples of Policies and Not Policies, before you begin your assignment.
Quality, complete, thoughtful, error-free work has the potential to earn up to 60 points. Review the rubric below, used to assess your work.
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